Terms of sale

1. Who we are

Toastwright is a trading name of Kevin Mayhew Limited, registered in England and Wales with company number 01283009. Registered office: Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ. VAT number: GB 732 0538 60.

2. What you are buying

One speech written for you from the brief you give us, delivered as text on your private order page. Speeches are drafted with AI tools from your brief. You can ask for one revision. Price: £49 including VAT. There are no other charges.

3. Ordering

You fill in the brief, tick the box asking us to start straight away, and press "Order and pay". Payment is taken by Stripe. The contract starts when we show you the order confirmation. You can correct your brief before paying; if you spot a mistake afterwards, tell us by writing to the address in section 1.

4. Delivery

We will deliver your speech within 48 hours of payment. If we miss that, you can have a full refund on request, whether or not you keep the speech.

5. One revision

You may ask for one round of changes within 14 days of delivery. We will deliver the revised speech within 48 hours of your request.

6. Your brief

The speech is only as accurate as the details you give us. Please give us only information you are entitled to share, and nothing you would not want read aloud.

7. Your right to cancel and our 14-day refund

By law you can cancel within 14 days from the day your contract with us is made (the day we confirm your order), without giving a reason. We go further: you can cancel and get a full refund of £49 at any time up to 14 days after we deliver your speech, for any reason, even though you asked us to start straight away. To cancel, tell us clearly by writing to us at the address in section 1. Before any order can be placed we will publish an email address on this page; email, or the cancel link on your order page, will then be the quickest way to cancel. You can use this wording:

To Toastwright (Kevin Mayhew Limited, Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ): I give notice that I cancel my contract for the supply of a written speech. Ordered on [date]. Name. Order number or email used. Date.

If you cancel by post: post is opened by the company's office and not by us each day, so we count a posted cancellation from the day you posted it and we take your word for the date. You will not lose your refund because a letter was slow to reach us.

The model instructions for cancellation and the model cancellation form set out in the Consumer Contracts Regulations 2013 are on our refund policy page.

We refund to the card you paid with, within 14 days of your request, at no charge to you.

8. If something is wrong

We must write your speech with reasonable care and skill and as described. If we have not, you are entitled to have it put right or to a price reduction or refund. Nothing in these terms reduces your legal rights. Advice is available from Citizens Advice.

9. Who owns the speech

Once you have paid, the speech is yours to use and adapt as you wish. If you are refunded, please do not use it.

10. Our responsibility

We are responsible for loss you suffer that is a foreseeable result of our breaking this contract. We do not exclude liability where the law does not allow it. We are not responsible for how a speech is received on the day.

11. Complaints and contacting us

Ordering is not open and we cannot yet reply to messages. A contact email address will be published here before ordering opens. You may also write to the registered office in section 1. Post is opened by the company's office and not by us each day, so we do not promise a reply time for letters. A posted cancellation is counted from the day you posted it, and we take your word for the date.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.

See also our refund policy and privacy notice.

Last updated 13 November 2026.