Privacy notice

Ordering is not open yet. This is the notice that will apply when it opens. Our contact email address will be added to this page before any order can be placed. No orders, payments or personal information are being taken today.

Who we are

Toastwright is a trading name of Kevin Mayhew Limited (company number 01283009, Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ), the controller of your personal data. Contact: by post at that address.

What we collect

Your name and email address; the brief you write (which may include names and stories about other people, such as the couple or the person being honoured); your order and payment status; messages you send us. We never see or store your card details - Stripe handles payment.

Please do not put health details or other sensitive information about anyone in your brief unless the speech truly needs it.

Why we use it and our lawful basis

To write and deliver your speech, handle revisions and refunds (performance of our contract with you); to keep tax and accounting records (legal obligation); to answer questions and prevent misuse (legitimate interests). We use information about other people in your brief only to write your speech (legitimate interests). We do not send marketing and we do not sell or share your data for advertising.

AI drafting

Your speech is drafted using AI tools, so the contents of your brief are sent to our AI provider to produce the draft. No decision with legal or similar effect is made about you automatically.

Who receives it

Stripe (payments); our website hosting and storage providers (Vercel, and Cloudflare once ordering opens); Anthropic (Claude), a company based in the United States (drafting). They act on our instructions. Some are based outside the UK; where data is transferred abroad we rely on UK adequacy regulations or the safeguards those providers offer, such as the UK International Data Transfer Addendum.

How long we keep it

Your brief and speech for 30 days after delivery, then deleted - please save your speech before then. If you start an order and do not pay, your brief is deleted within 30 days. The bare order record (order number, dates, amount, email address and refund status) is kept for 6 years as an accounting record. Ask and we will delete your brief and speech sooner.

Cookies and visit counts

This site sets no cookies and uses no advertising or tracking tools. When ordering opens we will count, per day, how many times pages are visited, how many briefs are started and how many are submitted. These are plain totals with nothing that identifies you. Stripe's own payment page is run by Stripe and may set the cookies it needs to take payment securely.

Your rights

You can ask for a copy of your data, have it corrected or deleted, object to or restrict our use of it, and have it sent to you in a portable form. Write to us at the address above; we reply within one month.

Complaints

Tell us first by writing to the address above and we will acknowledge within 30 days. You can also complain to the Information Commissioner's Office, ico.org.uk, 0303 123 1113.

Last updated 12 November 2026.